Delivery Times: We offer fast, tracked shipping throughout the UK. Standard delivery typically takes 2-3 business days.
Shipping Cost: Free shipping on orders over £50. Standard shipping is £5.99 for orders under £50.
International Shipping: We ship to select European countries. International orders may take 5-10 business days and are subject to customs fees.
Tracking: All orders include a tracking number so you can monitor your delivery in real-time.
30-Day Return Guarantee: We offer a 30-day return policy on unopened, original packaging products.
How to Return: Contact our support team at [email protected] with your order number. We'll provide you with a return shipping label.
Refunds: Once we receive and inspect your return, refunds are processed within 5-7 business days.
Damaged Products: If your product arrives damaged, please contact us immediately with photos. We'll arrange a replacement or refund.
Proper Storage: Most peptides should be stored at 2-8°C (refrigerated). Specific storage instructions are included with each product.
Shelf Life: Unopened products typically have a 1-2 year shelf life when stored correctly. Check the expiration date on your package.
Handling: Keep products in their original packaging to maintain integrity and potency.